UX, Interaction, Management
9 months, 2-person product team
iOS / Android
Designing the app experience for a smart video doorbell that allows homeowners to interact with visitors in real time, but with the advantage of 2 cameras.
70% of home deliveries are dropped off right in front of the door. Yet, for many video doorbell users now, the floor area right in
front the door is a blindspot. The Maximus Answer™ fills this gap.
Our team at Kuna partnered with Maximus to create Answer™ – a DualCam video doorbell that allows users to see and talk to visitors in real time, play pre-recorded greetings, sound the alarm, and more. The design is obvious yet one of a kind in the market. The top and bottom camera provides a field-of-view that allows users to see both faces of tall people and packages on the ground, both of which are often cropped off in competitor products.
Users control Answer™ via the Kuna app. The “android of home security”, Kuna allows users to control smart devices like outdoor cameras, lights and motion sensors so they fit seamlessly into homes.
The hardware design of Answer™ had been finalized when I entered the project. As the core Product & Visual Designer, my role spans across the entire app design cycle. I was in charge of integrating the doorbell's unique hardware functionality with UIUX patterns of our existing app.
Storyboarding, prototyping and user testing
helped us consider the entire user journey as well as details on the interactions.
Industry research, competitive analysis and 2 rounds of in-house/remote user interviews helped us identify key user stories.
We prioritized and made decisions based on a balance between user experience, stakeholder goals, and implementation dependencies.
We decided on an "expandable thumbnail" interaction. Why?
We passed different segments of the design to the developers while other parts of the design was still in progress. This allowed engineers to get a head start while we continued to iterate. Project milestones and tasks are tracked using
We interacted with the engineers on a daily basis, but we also scheduled weekly stand-ups to:
While this product is not out in the market just yet,
there are still takeaways!
Next steps : We set metrics tracking in the app to measure user engagement, how frequent certain features are used, among others. We will collect feedback from early adopters via user surveys, interviews, etc.
What went well so far : Flexible design process and good teamwork allowed us to pull the product together in an efficient way.
What could be improved : It never hurts to have more user testing! It's always a fun challenge to juggle priorities in a startup setting. Changing constraints from the hardware side also caused delays in making product decisions.